Shipping Policy
Shipping & Returns Policy
Shipping Policy
Effective Date: 7/1/2025
1. Introduction At Avaris Abse, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from https://AvarisAbse.com.
2. Shipping Destinations Countries We Ship To: United States Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs Domestic Shipping (United States): No Hidden Fees: All shipping costs are calculated and displayed at checkout.
4. Order Processing Time Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Order Cut-Off Time: Orders placed before 5:00 PM MST will begin processing the same day. Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time Domestic Shipping: • Standard Shipping: 3-7 business days • Expedited Shipping: 2-3 business days
Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
6. Shipping Methods and Carriers Reliable Carriers: USPS, UPS, FedEx We partner with reputable carriers to ensure your package arrives safely.
Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
LARGE EQUIPMENT & FREIGHT SHIPPING
Golf Simulator Components: • Golf simulator enclosures, complete systems, and large equipment ship via freight carrier • Delivery time: 7-14 business days • The freight carrier will contact you directly to schedule a delivery appointment • Please ensure someone is available to receive the shipment and inspect for damage • Freight items may require a signature upon delivery
Freight Shipping Costs
For large items such as golf simulator enclosures, hitting mats, turf, and complete room‑setup packages, a flat‑rate freight charge of $249 applies.
Freight Cost Coverage:
Our flat‑rate freight covers delivery costs up to $350. If your delivery address requires additional carrier fees—such as remote area surcharges, limited‑access delivery, or liftgate service—we will contact you before shipping to confirm any additional charges. Your order will never be shipped without your approval.
Oversized or Multi‑Pallet Shipments:
Some commercial or oversized setups may require custom freight arrangements. In these cases, freight will be quoted individually and approved by you prior to shipment.
Important Notes for Freight Deliveries: • Curbside delivery is standard (driver will deliver to your driveway or curb) • Inside delivery or room-of-choice delivery may be available for an additional fee • Please inspect all freight shipments for damage before signing the delivery receipt • Report any damage immediately to support@avarisabse.com with photos
7. Order Tracking After your order has been shipped, you will receive an email containing: • Tracking Number • Carrier Name • Link to Track Your Package
How to Track Your Order: Visit AvarisAbse.com/track-order or the carrier's website and enter your tracking number to view the status and estimated delivery date.
8. Delivery Issues
8.1 Delayed or Lost Packages Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at Tabby9779@avarisabse.com anytime or call (208) 702-1578; M-F 8:00 AM-5:00 PM MST.
Lost Packages: If your tracking information indicates that your package was delivered but you have not received it: • Verify the shipping address provided • Check with neighbors or building management • Contact us for further assistance
8.2 Damaged Packages If your package arrives damaged: • Take photos of the damaged packaging and items • Contact us within 7 days at support@avarisabse.com Resolution: We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items If any items are missing from your order: • Contact us within 7 days of receiving your package • Provide your order number and details of the missing item(s) Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy Returns: Returns are accepted within 30 days of receiving your order.
Conditions for Returns: • Items must be unused, undamaged, and in their original packaging • Certain items (e.g., personalized) may not be eligible for return
Return Shipping Costs: • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described • Company Responsibility: If the return is due to our error, we will cover the return shipping costs
Refunds: Refunds are processed within 14 days after receiving the returned item and will be issued to the original payment method.
For more information, please refer to our Return and Refund Policy.
11. Incorrect Address Address Accuracy: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages: If a package is returned to us due to an incorrect address: • We will contact you to arrange reshipment • Additional shipping charges may apply
12. Contact Information If you have any questions or concerns regarding your shipment, please contact us:
Customer Service Email: Tabby9779@avarisabse.com Customer Service Phone: (208) 702-1578 Company Address: 18933 N Roosevelt Ave, Maricopa AZ, 85139
Our customer service team is available Monday to Friday, 8 AM to 5 PM MST.
13. Changes to This Shipping Policy We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with Avaris Abse! We appreciate your business and are committed to providing you with exceptional service.